Privacy Policy

AgentOne (“AgentOne,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy.

This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website, use our software platform, or interact with us, including via SMS/text messaging (collectively, the “Services”).

If you do not agree with this Privacy Policy, please do not use our Services.

1. Who We Are

AgentOne is a real estate agent operating system that helps real estate professionals manage leads, communication, tasks, transactions, scheduling, and related workflows.

Contact Information
AgentOne
Butler Ventures LLC
2419 W State St Boise, ID 83702
Email: [email protected]

Phone: 208-850-6000
Website: [https://butler-realestate.com]

2. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

  • Name

  • Email address

  • Phone number

  • Brokerage/company name

  • Account login credentials

  • Billing information (processed by third-party payment processors)

  • Communications you send to us (support requests, emails, forms)

  • Information you or your users enter into AgentOne (e.g., leads, contacts, notes, appointments, transaction information)

B. SMS/Text Messaging Information

If you use texting features through AgentOne, we may collect and process:

  • Mobile phone numbers

  • Message content

  • Message timestamps

  • Delivery status (e.g., sent, delivered, failed, undelivered)

  • Carrier/Twilio error codes and status metadata

  • Opt-in/opt-out status (e.g., STOP requests)

  • Messaging compliance/profile information (e.g., business info, use case, sample messages submitted for A2P registration)

C. Automatically Collected Information

When you use our Services, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Referring URLs

  • Pages viewed / clicks / usage activity

  • Date/time of access

  • Log and diagnostic data

  • Cookies and similar technologies (see Section 8)

D. Information from Integrations / Third Parties

If you connect third-party services (such as Google, Microsoft, Twilio, calendar providers, CRM tools, or other integrations), we may receive information you authorize those services to share with us, such as:

  • Calendar event data

  • Profile/account identifiers

  • Communication metadata

  • Integration tokens/permissions (stored securely where applicable)

3. How We Use Information

We use personal information for the following business and commercial purposes:

  • To provide, maintain, and improve the Services

  • To create and manage user accounts

  • To process transactions and subscriptions

  • To provide customer support

  • To send service-related notices and updates

  • To enable messaging features (including SMS delivery, logging, and compliance)

  • To process and manage A2P 10DLC registration information through service providers (such as Twilio)

  • To monitor performance, reliability, and security

  • To detect, prevent, and investigate fraud, abuse, or unauthorized access

  • To comply with legal obligations

  • To enforce our Terms & Conditions

  • To develop new features and product improvements

We may also use de-identified or aggregated information for analytics, benchmarking, and product development.

4. SMS/Text Messaging Privacy Disclosures

If you or your organization use SMS texting through AgentOne:

  • Consent: You are responsible for obtaining all required consent before sending text messages to contacts through AgentOne.

  • Opt-Outs: AgentOne supports opt-out handling (such as STOP) and may block messaging to opted-out numbers where applicable.

  • Message & Data Rates: Message and data rates may apply to recipients based on their mobile carrier plans.

  • Third-Party Provider Processing: Text messages may be processed through third-party messaging providers (such as Twilio) and mobile carriers.

  • No Sale of SMS Consent Data: We do not sell SMS opt-in data or consent records to third parties.

  • Sharing Limits: SMS consent and opt-in data is not shared with third parties for their own marketing purposes.

5. How We Share Information

We may share information in the following circumstances:

A. Service Providers / Processors

We may share information with vendors that help us operate the Services, such as:

  • Cloud hosting/infrastructure providers

  • Authentication providers

  • Payment processors

  • Messaging providers (e.g., Twilio)

  • Calendar/email integration providers

  • Analytics and logging tools

  • Customer support tools

These providers may only use personal information to perform services on our behalf, subject to contractual restrictions.

B. Integrations You Enable

If you connect third-party integrations, we may share or exchange information as necessary to operate those integrations based on your instructions/permissions.

C. Legal / Compliance / Safety

We may disclose information if we believe disclosure is necessary to:

  • Comply with applicable law, regulation, subpoena, or legal process

  • Protect our rights or property

  • Investigate fraud, abuse, or security incidents

  • Protect the safety of users or others

D. Business Transfers

If we are involved in a merger, acquisition, financing, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

E. With Your Direction or Consent

We may share information where you direct us to do so or otherwise consent.

6. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide the Services

  • Maintain account records

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Retention periods may vary depending on the type of information and legal/business requirements. SMS logs, delivery records, and compliance records may be retained for operational and compliance purposes.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your login credentials and for notifying us promptly of any unauthorized use of your account.

8. Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies to:

  • Keep you logged in

  • Remember preferences

  • Analyze site traffic and usage

  • Improve functionality and performance

You can control cookies through your browser settings, but disabling cookies may affect functionality.

If you use third-party analytics or advertising tools, add details here (e.g., Google Analytics, Meta Pixel, etc.).

9. Your Choices and Rights

Depending on where you live, you may have rights regarding your personal information, such as the right to:

  • Access personal information we hold about you

  • Correct inaccurate information

  • Delete certain information

  • Object to or restrict certain processing

  • Request portability of certain information

  • Withdraw consent where processing is based on consent

To make a request, contact us at [[email protected]]. We may need to verify your identity before processing your request.

California Privacy Rights (if applicable)

If you are a California resident, you may have additional rights under California privacy laws, including rights to know, delete, and correct personal information, and to limit certain uses of sensitive personal information where applicable.

We do not sell personal information as that term is traditionally understood.
We do not share SMS opt-in consent for third-party marketing.

(Have counsel review this section for your exact compliance posture.)

10. Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take appropriate steps.

11. International Users

Our Services are operated in the United States. If you access the Services from outside the U.S., your information may be transferred to, stored, and processed in the U.S. and other countries where our service providers operate.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last Updated” date and may provide additional notice (such as via email or in-app notice) where required.

Your continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.